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Bad economy? Time to ask for a raise.
“Ask for a raise? Now? Are you kidding me? My company just laid off 300 people. I was lucky I wasn’t one of them. No way I’m going to rock the boat now by asking for a raise.” Makes sense, right?...
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A 6-step process for crisis communication
The global economic fears of the past week have sent many organizations and individuals into crisis mode. It’s in times like this that leaders show their true colors — they either retreat and avoid,...
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Why a good speaker is like a dinner-party host.
In our work with leaders around the globe, we talk to many people who think of themselves as good speakers. “I’m comfortable talking in front of groups,” they say. “I just get up there and wing it.”...
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The Wisdom of George Kohlrieser
The Stand & Deliver team hosted a dinner in San Francisco last night to honor George Kohlrieser, a guiding influence and inspiration in the work we do. George is on the faculty of IMD in...
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William Hall on Communication Lessons from the Police
When you’re in a conversation, a presentation, an interview or a meeting, how often are you truly paying attention to your audience — and how often are you thinking about the next thing you’ll say?...
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Do Too Many “Ummms” Make You Sound, Um … Dumb?
“When I’m speaking, I use a lot of filler words — ‘ums,’ ‘er’s ‘like’s and ‘you know’s. What should I do?” This is a common question we hear in our work with leaders and teams around the globe. The...
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How to Interrupt an Extrovert
If you’re an introvert, you may find yourself struggling to have your voice heard during meetings and conversations. You may even find yourself articulating an idea calmly and quietly, only to have a...
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